1. Data Controller & Legal Identification
KLAUPPER (main address in Bogotá D.C., Colombia; Email: ayudame@klaupper.com; WhatsApp / Phone: +57 317 055 7573; Website: https://klaupper.com) acts as the Data Controller under Colombian Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013 (Decree 1074 of 2015).
2. Legitimate Purposes of Processing
Personal data collected through our website and commercial channels are processed for the following legitimate purposes:
- Process, address, and respond to consultations, quote requests, and business inquiries.
- Enter into, perform, invoice, and provide technical support for custom software development, design, marketing, and technological consulting contracts.
- Issue electronic invoices and comply with legal, accounting, and tax obligations before DIAN and Colombian regulatory authorities.
- Guarantee the cybersecurity of our platforms, prevent fraud, and dispatch operational notifications regarding service status.
3. Rights of Data Subjects (Art. 8 Law 1581 of 2012)
As a data subject, you are entitled to: a) Access, update, and rectify your personal data held by KLAUPPER; b) Request proof of the authorization granted; c) Be informed about how your data is being used; d) Revoke authorization and/or request data suppression where legally appropriate; e) Access your personal data free of charge; and f) File complaints before the Superintendence of Industry and Commerce (SIC) for violations of data protection regulations.
4. Security Measures & Confidentiality
KLAUPPER enforces rigorous technical, human, and administrative security measures to protect records against unauthorized alteration, loss, consultation, use, or access. We do not sell or transfer your personal data to third parties, except for essential data processors required for service execution (such as cloud hosting infrastructure or authorized DIAN electronic invoicing providers).
5. Procedure for Habeas Data Inquiries & Claims
Data subjects may exercise their rights by sending a communication to ayudame@klaupper.com. Statutory response timeframes: Inquiries (Consultas) will be answered within a maximum of ten (10) business days (extendable by 5 business days per law). Claims (Reclamos) for correction, updating, or deletion will be addressed within a maximum of fifteen (15) business days (extendable by 8 business days per law).
6. Policy Validity & Modifications
This policy is effective upon publication and personal data will be retained for the period necessary to fulfill stated purposes and statutory accounting and contractual retention duties.