1. Right of Withdrawal (Retracto - Law 1480 of 2011)
Where legally applicable under Article 47 of Colombian Law 1480 of 2011, the consumer may exercise their right of withdrawal within five (5) business days following contract execution. It shall not apply to cases expressly exempted by law, including contracts for goods or services made to the consumer's specifications or clearly customized (such as bespoke software engineering or proprietary brand identity), and service contracts where performance has begun with the consumer's express prior consent.
2. Project Cancellation & Proportional Refunds
In the event of client cancellation or withdrawal, KLAUPPER shall charge solely for the phases and work effectively executed and non-recoverable direct costs authorized in advance. Any resulting positive balance in the client's favor will be reimbursed in accordance with applicable legal regulations and contractual terms.
3. Payment Reversal in E-Commerce (Law 2439 of 2024)
Pursuant to Article 51 of Law 1480 of 2011 and Law 2439 of 2024, in electronic transactions consumers may request payment reversal in situations of fraud, unsolicited transactions, or non-delivery of the contracted service. The request must be submitted within five (5) business days following knowledge of the event via complaint to ayudame@klaupper.com and formal notice to the payment card/financial issuer.
4. Technical Operational Warranty
KLAUPPER guarantees that delivered solutions adhere to agreed technical specifications. During the agreed warranty timeframe, KLAUPPER will resolve technical errors attributable to development at no additional cost, without prejudice to statutory consumer rights.
5. Official Support Channels
For any inquiry, warranty request, contract settlement, or payment reversal, the official and traceable channels are ayudame@klaupper.com and our helpline +57 317 055 7573.